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Solution Engineer

Signant Health

Signant Health

Manila, Philippines
Posted on Thursday, June 6, 2024

Solution Engineer

Manila, Metro Manila, Philippines ● Philippines Req #2801
Thursday, June 6, 2024

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry.

ROLE PURPOSE

Operations Solution Engineer is responsible for working with Sponsors/Customers, Clinical, Global Project Management (GPM), Data Management and across the matrixed Global Technical Delivery (GTD) to design solutions for clinical trials utilizing Signant Health’s product portfolio. They analyse study protocol requirements and define solutions considering scientific guidance, electronic clinical outcome assessment (eCOA) best practices and Signant’s products and standards. They play a key role in ensuring the project meets the study needs and is feasible to implement, based upon the capabilities and limitations of the product, in the quoted timelines and budget. They are responsible for understanding business needs and translating them into system requirements. They may assist with the development and documentation of processes and procedures.

KEY ACCOUNTABILITIES

  1. Collaborate with other Solution Engineers, and others as determined, to ensure questionnaires, clinical trial protocol, and overall design requirements are understood and can be implemented as well as analyse the protocol/scope to collate the design requirements for simple to moderate complexity projects.
  2. Produce functional requirements documentation based upon design requirements shared by Senior and/or Lead Solution Engineer, as necessary.
  3. Utilize all available tools and information sources to understand requirements, including interviews/meetings, document analysis, use cases and workflow analysis.
  4. Update and mange requirements/specifications as needed throughout the software development lifecycle. Follows defined validation processes and produces validated documents for all questionnaires.
  5. Evaluate information gathered from multiple sources, work with stakeholders to reconcile conflicting information, identify/evaluate potential risks and translate abstract or high-level requirements into useful/actionable implementation.
  6. Ensures best practices and standards are followed in every implementation.
  7. Liaise with Localization to facilitate the development of translated versions of the master questionnaire
  8. May be responsible for application configuration.
  9. They provide support for SDLC and validation documents as well as facilitate the review and approval of all documents.
  10. Creation of Data Extract requirements and associated deliverables for project.
  11. Assist in posting of data extract deliverables for projects.
  12. Creation of Custom Report requirements and deliverables

KNOWLEDGE, SKILLS & ATTRIBUTES

Essential:

  1. Bachelor’s degree or equivalent years of professional role.
  2. 2-3 years’ experience functioning as Business Analyst or similar role.
  3. In depth experience with Software Development Life Cycle (SDLC) implementation
  4. Gathering information from a wide variety of sources and subsequently crafting it into effective and audience-appropriate technical and non-technical documentation.
  5. Excellent analytical and problem-solving skills and a desire to solve problems.
  6. Ability to resolve conflicts between people and competing goals and interests.
  7. Desire for developing one’s own skills: technical, clinical, and interpersonal.
  8. Have good communication abilities via writing, quality documentation and presenting in meetings. Delivers information effectively and timely. Uses interpersonal skills to build and develop relationships with internal and external team members.
  9. Needs to be an effective, positive team player, and a self-starter, with moderate level of guidance and direction.
  10. Must have very strong skills with Microsoft Office application to include the following: Word, Excel, Visio and PowerPoint

Desirable

  1. Software development background/experience
  2. User experience/interface degree/experience
  3. Familiarity with GCP and 21 CFR Part 11 is a plus
  4. Familiarity with SQL Queries is a plus.

We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:

    • Medical HMO Program
    • Group term Life Insurance.
    • Overtime & Night differential Pay
    • Employee Referral Program – Bring the Best to Signant Health and earn a reward
    • Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem for exciting merchandise, gift cards, tickets, and more

Does this sound like something you’d like to explore? Then we’d love to hear from you!

To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors.

At Signant Health, accepting difference isn’t enough—isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

#LI-CJ1

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Other details

  • Job Family Operations - GTD
  • Pay Type Salary