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Service Delivery Specialist - Noida

Signant Health

Signant Health

Noida, Uttar Pradesh, India
Posted on Friday, May 10, 2024

Service Delivery Specialist - Noida

Noida, C-28 & 29, Logix Cyber Park, Tower A, Third Floor, Sector - 62, Noida, Uttar Pradesh, India Req #2706
Thursday, May 9, 2024

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry.

Role Purpose

Incident management & project participation – Providing IT support for the global end user community, including remote workers. This involves device support and deployment, lifecycle management, end user training, administration of collaboration services and other business applications.

Want to join the Best Team of Your Life?

We’re looking for people who are excited by the potential to make a difference in the world. You need to be decisive, open to celebrating mistakes, able to communicate transparently and inclusively, and someone your team can count on. Most of all you need to be yourself!

As part of our team, your Key Accountabilities:

  • Incident management & project participation – Providing IT support for the global end user community, including remote workers. This involves device support and deployment, lifecycle management, end user training, administration of collaboration services and other business applications.
  • Training - Assist in the development of service-based training for both IT members and the wider user community
  • Project Participation - Assist in deployment of new services working within assigned project teams.
  • Security and Compliance – Work with the service security team via incident logging to ensure all end user devices are kept compliant.
  • Service ownership – Including service design, testing and documentation, you will be required to serve as an escalation point for all issues pertaining to one or several owned services within the service catalog. This includes the road mapping and development of that service.
  • Travel as necessary
  • Other responsibilities will be assigned as required.

You’ll need to bring:-

  • Associates degree in computer science or communications.
  • Good communication skills
  • Minimum of three years experience in IT support, additional experience in working with a global support team.
  • Knowledge of Azure active directory, Bitlocker and Defender ATP. Microsoft operating systems (Windows 10, Server 2012/2016/2019). Mac OSX
  • Knowledge of office 365 environment including Email, SharePoint, Teams and Onedrive.
  • Familiarity with deployment of smartphones and Windows Devices
  • Strong training development skills, being able to communicate complex technical matters in an easy to understand way.
  • Must be able to deal effectively with all levels of the organization.
  • Must be a team-oriented person with good communications, interpersonal skills and willingness to learn and grow.

We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:

  • Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance
  • Company Paid Subscription to Calm – The #1 app for mental fitness.
  • Employee Referral Program – Bring the Best to Signant Health and earn a reward
  • Wellness Program – Participate in challenges and earn points for rewards.
  • Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem for exciting merchandise, gift cards, tickets, and more
  • Burn Along – Digital fitness and wellness platform

Does this sound like something you’d like to explore? Then we’d love to hear from you!

To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified.

Please note that Signant does not accept unsolicited resumes from Third Party vendors.

#LI-AM1

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Other details

  • Job Family Technology IT
  • Job Function AIT-IT Administration
  • Pay Type Salary
  • Employment Indicator Regular