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Systems and DevOps Support Engineer



Software Engineering, Customer Service
Pittsburgh, PA, USA
Posted on Wednesday, September 6, 2023
Segmed's mission is to bring higher quality healthcare to millions of patients around the world. We are revolutionizing healthcare research by building a medical imaging data platform with secure and easy data access. We see a future where medical AI helps people get a better standard of care no matter where they are in the world, and we hope you do, too! We are a fast-growing startup in a quickly evolving field and we came out of Stanford and Y Combinator. We're a 100% remote and distributed team. Position Summary: We're looking for a Systems and DevOps Support Engineer to join our team. This is an exciting opportunity to join a critical product team within Segmed where you will use Linux, DevOps, and software engineering skills to shape the future of healthcare. You will become a subject matter expert in our Data Pipeline Product, working with healthcare institutions to install, configure, and test interface connections for data flow and migration between Segmed and our clients. You'll be responsible for server deployment, integration, security, setup, support and maintenance. Our #1 priority is data security, and you will play a pivotal role in designing and building an infrastructure that can support our needs. We are a 100% Infrastructure-as-a-Code company, and you must be comfortable with Terraform/Git and working in an SDLC process (merge requests with code reviews). This is a highly visible, external facing, role that carries a lot of responsibility while offering great opportunities for learning and becoming an expert. Essential Duties and Responsibilities:
  • Write Terraform configurations and Ansible playbooks to setup and maintain our systems
  • Set up VPNs to connect to client's environments, collaborating with healthcare institutions
  • Deploy and support our application built on Kubernetes
  • Configure and test interface connections to client's EMR/PACS systems
  • Monitor application performance and fix system failures, to ensure data flow and data migration between Segmed and our clients
  • Test and debug new and future Data Pipeline products in both on-prem and cloud environments
  • Assist with the development of services and systems which can handle massive amounts of data, by designing and creating secure Infrastructure-as-a-Code to support Segmed's integration needs
  • Meet with clients using video conferencing tools to debug issues
  • Other ad hoc responsibilities to support the company's objectives, as required in this fast-paced startup
Required Qualifications:
  • 2+ Years experience with scripting languages (Python) and compiled languages (Go)
  • 2+ Years experience with AWS, managing and maintaining S3 buckets, ensuring data integrity, availability, and security
  • 2+ Years experience with Kubernetes
  • 2+ Years experience with UNIX and GNU/Linux systems administration and maintenance
  • 2+ Years experience with Terraform and Ansible
  • Strong understanding of networking and AWS VPCs
  • Proven experience using AWS CLI to automate and streamline routine tasks
  • Experience with CI/CD
  • Experience planning and designing the cloud infrastructure with AWS
  • Experience in setting up on-prem servers, outside of any cloud
  • Experience with application performance monitoring and optimization
Knowledge, Skills, and Abilities:
  • Strong English communication skills
  • Strong sense of ownership, well organized, and able to juggle many projects at once
  • Comfortable working with internal and external resources across different time zones
  • Enjoy and able to working remotely
  • BS or MS in Computer Science, Information Technology or similar
  • Ability and interest at the intersection of software engineering, integration, and architecture
  • Experience with healthcare data standards (HL7, DICOM, etc)
  • Experience integrating with PACS/RIS/LIS/EHR systems
  • Knowledge of hospital IT infrastructure and challenges in architecting it
  • Healthcare industry knowledge / experience
  • Knowledge of HIPAA and GDPR regulations
  • Experience interacting with both business and IT individuals at all levels including the executive level
Benefits: Comprehensive benefits include medical, dental, vision, 401K with match, options, work from home stipend, sick time and paid time off, parental leave, and other voluntary benefits offerings Base compensation range: $120,000-180,000K depending upon skills and experience Segmed Values
  • Transparency: We tell it like it is, good or bad
  • Social Good: People first
  • Learning Mentality: We acknowledge what we don't know and find out
  • Integrity: Do the right thing even if no one's watching
The Segmed team is international. We have team members from a huge variety of backgrounds and lifestyles. We consider equal opportunities essential. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.