About Us

Sapient is a fast-growing early-stage biotech company headquartered in San Diego, CA. Our focus is on accelerating drug development and transforming personalized medicine. Combining state-of-the-art mass spectrometry technology with advanced biocomputational services and multifaceted human health data, we enable biomarker discovery at unprecedented speed and scale to provide a deeper understanding of human biology and effectively align biological targets, patients, and drug therapies. We are a highly collaborative team of passionate scientists, clinicians, and engineers with expertise in various disciplines, committed to making innovations with scientific rigor. Ultimately, our platform technology enhances the precision and efficacy of treatments, touching and enhancing countless lives.

About the Role

We are rapidly scaling our customer success team and we are looking for a detail-oriented Project Manager with strong operational, organizational, collaboration, and communication skills. From sample accessioning, the Project Manager will support client projects to ensure speed and quality. The Project Manager will work closely within the client pod to manage various client and project specific tasks.

What Awaits You

• Assist multiple concurrent client projects with ease and accuracy
• Respond to client requests with professionalism and timeliness
• Orchestrate complex international shipments of biological materials
• Certify accuracy of client manifests and samples
• Interface with company automation systems to log and store client samples
• Orchestrate return or long-term storage of client samples upon request
• Relationship-focused client engagements that ensure customer success

What We're Looking For

• B.A. or B.S., with strong academic credentials
• At least 3 years of customer service / customer success experience
• Outstanding written and verbal communication skills
• Highly organized, reliable, and detail-oriented
• Possess a growth mindset and embrace change
• Thrive in complex and fast-paced work environments