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Senior Donor Services Specialist (Weekends)

Ossium Health

Ossium Health

San Francisco, CA, USA
Posted on Thursday, January 18, 2024
Ossium’s mission is to improve the health, vitality, and longevity of human beings through bioengineering. We develop, manufacture, and bank cell therapy products that apply the power of stem cell science to revolutionize treatment for patients with blood and immune diseases. At Ossium, we empower our employees, maintain the highest standards of operational excellence, and are a force for good.

About the Job

The Senior Donor Services Specialist (Weekends) will ensure that a critical aspect of Ossium’s work, getting suitable donors in the door, occurs smoothly. In this role, you will answer emails and calls from partner organizations when they have potential Ossium donors to screen, manage documents and data associated with those donors, and keep detailed notes on donor-related decisions. You will work closely with Donation Compliance and Donor Quality to ensure documentation is received and tracked so that donors can be rapidly released for transplant. The work will require you to be friendly, professional, and enthusiastic during all interactions, maintain familiarity with Ossium’s donor guidelines, and be comfortable making decisions on unclear cases or with limited information. You will also be responsible for donor data management, helping Ossium to further build out our robust data infrastructure and doing related projects as needed.

This role is Thursday through Monday. You will report to the Sr. Manager, Donor Services.

Required Qualifications

  • A bachelor’s degree with experience working in hospital or organ procurement organization environment
  • 3+ years of previous experience screening organ or tissue donors at an OPO, tissue processor, or recovery partner
  • Able to quickly and accurately review medical charts and make acceptance/deferral decisions based on detailed acceptance criteria
  • Fluency with relevant medical terminology
  • Comfort working in Excel and doing simple data analysis
  • Comfort with technology and learning new systems
  • Shows rigorous attention to detail in all work
  • Ability to juggle multiple tasks in parallel and manage each to completion
  • Excellent written and oral communication skills and a friendly demeanor
  • Capable of operating with a high level of organization with excellent time management in a startup environment.
  • Must be available to work in our San Francisco office every Thursday and Monday, remotely Friday-Sunday

Preferred Qualifications

  • Experience working in MasterControl or other Quality software
  • Familiarity with Google Workspace products
  • RN or other medical training

Key Responsibilities

  • Serve as the face of Ossium Health to partner organizations when they call or email for screening, responding to all screenings and providing on-the-spot answers or directing them to the appropriate person
  • Use judgment to determine if the donor meets Ossium criteria based on written guidelines and a general understanding of Ossium’s business
  • Complete incoming donor verification and documentation forms, accurately enter donor data/referrals, and notify the internal team of case acceptance
  • Act as administrator on call (AOC) for special cases and loop in relevant decision-makers only when necessary, primarily making independent decisions
  • Create donor file and upload corresponding documentation, including all culture, serology, and HLA reports for donors, alerting the team as needed of abnormal results
  • Respond to recovery partner inquiries and guide recovery personnel, where appropriate, on Ossium protocol
  • Complete any pending donor follow-up or documentation, record donor status/closure, and remind recovery partners to cancel testing if recovery is not completed
  • Perform a broad range of operational work as needed such as coordinating recovery partner special projects, analyzing data to identify trends, and helping to write and update relevant SOPs

In your first six months some projects you’ll work on include:

  • Becoming an expert in Ossium’s screening process
  • Building close relationships with recovery partner screening teams
  • Assisting with building out the screening infrastructure as Ossium adds new recovery partners

This position has a salary range of $100,000 - $125,000 annually. Ossium Health takes a market-based approach to pay. The successful candidate’s starting salary will be determined based on, but not limited to, job-related skills, experience, qualifications, and market conditions. This range may be modified in the future.

We offer a full slate of employee benefits including:

  • Competitive salaries
  • Stock options
  • 401(k) matching
  • Medical, dental and vision coverage
  • Four weeks of PTO accrued (vacation & sick time) annually + 11 company holidays
  • Employer paid life insurance and long term disability
  • Gym membership/recreational sports reimbursements
Ossium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or gender expression. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.