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Director, Global Network Operations

National Resilience

National Resilience

Operations
United States · Remote
Posted on Thursday, May 30, 2024

A career at Resilience is more than just a job – it’s an opportunity to change the future.

Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need.

For more information, please visit www.resilience.com

Role

Resilience is ushering in an era of “Biomanufacturing-as-a-Service” that we expect will displace in-house manufacturing as well as traditional contract manufacturing and development organizations (CDMOs). We see this as a paradigm shift in biomanufacturing akin to the IT industry’s adoption of Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) that rendered obsolete corporate-owned/operated data centers or corporate servers co-located in hosting facilities.

The Leader of Network Operations will be responsible for overseeing the design, implementation, operation and maintenance of both cloud-based and on-premises networking infrastructure solutions. This role will require a strong background in pharmaceutical manufacturing and a deep understanding of both cloud network technologies and traditional on-premise topologies. This role will require strong strategic vision and execution, while also capable of being hands-on when necessary to help your team succeed.

Responsibilities

  • Develop and implement strategic plans to advance and support the company's network infrastructure, including support models, standards and technology ultimately aligning with business objectives and industry best practices.
  • Build and lead a team of network engineers and technicians responsible for the design, deployment, and 24/7 secure operation of network systems, including LAN, WAN, VPN, WiFi, and cloud-based network solutions.
  • Manage network operations budget (resources, vendors, service providers and technology) in line with Digital business objectives with a focus on reliability, scalability and cost-effectiveness.
  • Ensure the security and compliance of the network infrastructure, including implementing appropriate controls, monitoring systems, and disaster recovery plans.
  • Collaborate with cross-functional teams, including Cloud, Manufacturing, Operations, and Information Security, to support business initiatives and align on strategic and department goals and objectives.
  • Evaluate emerging technologies and trends in network operations, recommending innovative solutions to enhance efficiency, performance, and cost-effectiveness.
  • Establish and maintain relationships with vendors and service providers, managing contracts, negotiations, and service level agreements.
  • Assure the development and maintenance of network documentation, standards, and procedures to ensure consistency and accountability across the organization.
  • Provide leadership and mentorship to the network operations team, fostering a culture of collaboration, continuous learning, accountability and professional development.

Minimum Qualifications

  • Demonstrated experience in implementation and management of multi-site networking operations (LAN, WAN, VPN, WiFi, Cloud technologies)
  • Expertise in multi-vendor on-premises networking technologies, including switching, routing, firewalls, and wireless infrastructures.
  • Demonstrated experience in strategic planning, budget management, and vendor negotiations
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization.
  • Strong leadership and people management skills with a demonstrated ability to build, inspire and lead cross-functional teams in a matrixed organization.
  • Strong analytical and problem-solving abilities, with a track record of making data-driven decisions and driving results in a dynamic and fast-paced environment.

Preferred Qualifications

  • Bachelor’s degree in computer science, Information Technology, or related field; and 10+ years of Information Technology experience.
  • 10+ years of management and team leading experience with a focus in network operations, network architecture and project delivery and execution.
  • Director level experience in network operations in a global multi-site manufacturing organization with responsibility of directly overseeing teams, projects and programs.
  • Relevant hands-on management experience in a multi vendor networking/cloud environment (Cisco, Palo Alto, Juniper, Ruckus, AWS services, etc)
  • Experience working in pharmaceutical or other regulated manufacturing industry (GxP knowledge and experience preferred).
  • Experience leading transformation initiatives, such as network support model development and hybrid network operations (Cloud and On premise).
  • Solid understanding of Information and Operations technology (IT/OT) and the application of industry standard segmentation and network management strategies.
  • Experience with leading IT network integrations, Mergers and Acquisitions is preferred.

Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process.

Resilience offers employees a robust total rewards program including equity, an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, flexible time off, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $160,000.00 - $227,500.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience and the biomanufacturing revolution? We encourage you to apply and start a conversation with one of our recruiters.