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Test Coordinator - Tacoma, WA

Natera

Natera

Remote
Posted on Thursday, May 30, 2024

TEST COORDINATOR

** This position is not remote, it is located in San Antonio, TX **

PRIMARY RESPONSIBILITIES:

  • Split clinical and administrative duties:
    • Patient communications, including draw and timing requirements.
    • Administrative duties, such as accessing patient information and reports in Electronic Medical Record (EMR), scheduling patients, aligning available blood draw times to clinic requirements, etc.
    • Work from home time to be noted on timecard, submitted weekly
  • Requires tracking and data entry for each draw completed, including billing information when applicable.
  • Verifies test requisitions by comparing information with EMR information, bringing discrepancies to the attention of unit personnel and/or resolving missing information fields.
  • Verifies patient by reading and securing patient identification.
  • Obtains blood specimens by performing venipunctures.
  • Maintains specimen integrity by using aseptic technique, following department procedures; observes isolation procedures.
  • Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
  • Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log, identifies and reports needed changes to process.
  • Maintains safe, secure, and healthy work environment by following CAP CLIA standards and procedures, following with compliance and/or legal regulations.
  • Work with assigned field team and internal channels to maintain & support existing customers.
  • Successfully drive completion and efficiency rates set by the business unit.
  • Articulate product and program specifics to the Natera patient community and interested parties.
  • Identifies, nurtures and grows patient relationships to influence, schedule, and renew ongoing Natera testing.
  • Makes required outbound calls as set by the business needs.
  • Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; refers unresolved orders back to the originator for further clarification; notifies clinic contact/supervisor of unresolved orders.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations.
  • Enhances phlebotomy department reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to patient experience.
  • Position works with PHI on a regular basis in paper and/or electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
  • Must maintain a current status on Natera training requirements.
  • Manages logistical requirements/printing of patient reports for associated clinic.
  • Manages general billing questions/triaging for resolution with patients.
  • Scheduling pick-ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

  • Minimum of 2 years of phlebotomy experience, oncology experience required
  • BS/BA degree (preferred)
  • High School Diploma (or equivalent) required
  • Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Work in an office setting while wearing scrubs, following safe clinical practices for every blood draw
  • Support dedicated “work from home” time for patient scheduling and communications
  • Clinic on-site work schedule to be defined per clinic requirements.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page