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Associate Director, Billing System Configuration



Posted on Wednesday, May 8, 2024


The Associate Director, Billing System Configuration leads a team dedicated to executing Natera’s billing configuration and automation strategies. This highly important function will be leading our efforts in providing operational direction and technical expertise necessary to execute on all reimbursement related functions, while overseeing the production and providing guidance to a team of Billing System Configuration Analysts.


  • Manage a team of analysts (both associate and senior) within the Revenue Cycle department.
  • Perform business analysis and assists with business intelligence (BI) and reporting requirements.
  • Direct experience with Electronic Data Interchange (EDI) including 837, 835, 270/271 files.
  • Extensive experience with reporting health insurance metrics and data.
  • Manages multiple system and platform environments, ensuring that they are maintained
  • Gather and prioritize requirements from stakeholders, ensuring the continuous alignment of the system with evolving organizational needs.
  • Facilitate the development of new features, improvements, and innovations in collaboration with relevant teams, emphasizing user-centric design and functionality.
  • Maintain technical product roadmap to support billing and reimbursement strategy.
  • Provide ongoing support and troubleshooting to address user issues and optimize system usage.
  • Collaborate with staff and other stakeholders to understand their needs, and identify platform enhancements and new features and incorporate feedback into system improvements.
  • Manage functions that drive accounts receivable and cash collection activities, identify trends, opportunities and risk for resolution.
  • Develop and oversee SDLC methodology, including business requirements creation and sign-off, Quality Assurance, User Acceptance Testing, Production and Postproduction activities
  • Implement appropriate technology solutions to support continued improved cash collection, compliance, and efficiency performance.
  • Manage projects and initiatives for improved reimbursement and reporting on actual performance against these targets; continue to monitor performance for process control.
  • Work with cross-functional teams such as Finance, Billing, Market Access, Product and Marketing to discover value from data that results in improvements to our business.
  • Present data with customizable dashboards, visualizations and reports.
  • Develop and execute the analytical framework.
  • Utilize all available analytical resources throughout the organization to ensure a 360-degree view of the revenue cycle is incorporated into analytical work, to support a culture of collaboration across the organization, and to share key learnings/insights to help others ideate new opportunities.


  • Minimum of 8 years of experience working in data analytics, information systems, health sciences, health insurance and/or or healthcare billing.
  • Significant knowledge of, and experience with, healthcare service provider revenue cycle.
  • Genetic testing or laboratory diagnostic experience, a plus.
  • Expert knowledge of Google Suite.
  • Demonstrated ability to learn new systems and software applications.
  • Bachelor’s Degree in business, economics, related field, or equivalent required.


  • Demonstrated leadership and interpersonal skills.
  • The role will require interaction with a wide range of fellow employees, senior leaders, as well as external auditors and experts, so a high standard of discipline and professionalism is required.
  • Ability to think creatively and initiate new ideas or solutions to business issues.
  • Independence of thought and sound judgment relating to business needs.
  • Demonstrated commitment, self & team motivation, and drive.
  • Act as an agent of change, positive influence, while maintaining appropriate level of independence.
  • Ability to work in a fast-past, competing deadline driven environment.
  • Advanced proficiency with quantitative software programs (Microsoft Excel, Google Sheets).
  • Moderate SQL skills with experience in writing queries.
  • Experiences in Snowflake preferred.
  • Experience with BI tools such as Power BI or Tableau.
  • Ability to define problems, collect and reconcile data, validate data against source information.
  • Experience in Python statistical programming preferred.
  • Motivated, shows initiative, and ability to work in fast paced environment.
  • Possess strong interpersonal skills and the ability to sell the business reason for the change.
  • Drive for Results (Service, Quality, and Continuous Improvement).
  • Commitment to the successful achievement of team and organizational goals.
  • Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$134,000$180,000 USD


Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.


Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page