EMR Field Specialist
Natera
POSITION SUMMARY:
The EMR Field Specialist is responsible for the on-site customer support for new and existing laboratory EMR integrations, with a focus on user training and initial production support for electronic interfaces with health systems and clinics. Broad interaction between Natera EMR Solutions Team, Natera Sales, client and vendor resources. This position will require travel to customer sites across the US up to 75% of their time.
POSITION LOCATION: Remote, US
PRIMARY RESPONSIBILITIES:
- Assist in onboarding of new EMR interfaced clients (health systems and large clinics)
- Provide field technical support for existing EMR customers
- Key tasks include:
- Work with Sales and EMR Team on scheduling on-site customer visits
- Travel to customer sites to help with the EMR interface on-boarding
- Provide EMR training and support
- Troubleshoot existing interfaces and provide feedback to clients, vendors, Sales and Operations
- Analyze EMR utilization data and work with clients to increase electronic orders rates
- Work closely with EMR Team on key initiatives and product updates
- Perform other duties as assigned
- This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
- Employees must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
- Must maintain a current status on Natera training requirements.
- Employees must pass post offer criminal background check.
QUALIFICATIONS:
- Bachelor’s degree in a quantitative field such as, IT, Engineering, Economics, or equivalent
- Minimum of 3 years of relevant related experience, preferably in laboratory space
- Must have knowledge of different hospital EMR systems (Epic, Cerner, etc.), lab workflow and client workflow.
- Proficiency in Excel
- EMR training / elbow support experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
- Exceptional customer service skills
- Strong organizational skills
- Presentation and training skills
- Self-motivation, with the desire and capacity to work both independently and collaboratively
- Extreme attention to detail
- Endless curiosity and a need to dive deeper for understanding
- Excellent verbal and written communication skills to be able to communicate effectively with all audiences, including customers, commercial team and senior management.
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OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page