Job Title: EMR Systems and Support Analyst III

Location: Remote

Travel required: Up to 50%

About the Company:

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

About the job:

As an EMR Systems and Support Analyst III, your responsibilities include driving projects that directly contribute to development, integration, support and functionality rollout and update of an Electronic Health Record system and supporting IT systems. You will monitor and support clients during and post implementation and/or interface deployment. You will assist with workflow process optimization through building applications that are tailored to meet the laboratory’s needs. You will learn the EHR system’s capabilities and functional use and apply your knowledge of workflows to assist in the integration of provider EMR systems, implementation of internal systems to help to meet process needs.

What you will do:

• You will develop a deep understanding of Natera’s users to deliver an outstanding user experience

• You will develop and reform EMR support processes as needed to provide top quality customer service to both internal and external customers.

• You will drive operational excellence and meet with operational stakeholders as required to determine both short term and long term solutions to issues identified post implementation.

• Solicit customer feedback and funnel new requirements and product changes back into software development

• You will participate in all phases of the system development life cycle including development of use cases and evaluation of software solutions.

• You will research to develop, configure, and modify moderately complex information systems.

• You will create documentation of business requirements, current and future state workflows.

• You will design, configure, test, debug, document, and maintain program/application configurations.

• You will coordinate all testing phases of associated applications during implementations and upgrades.

• You will support existing functionality with further expansion to other Natera groups where necessary.

• You will develop strong relationships with end user communities, customers, and business partners. In the process, you will become a product expert and subject matter expert on Natera’s deployed EMR software products

• You may have to travel (up to 50%) to customer sites to assist with clinic staff or provider training, and onsite elbow support where necessary.

• You will work with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. Due to this, you must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. You must maintain a current status on Natera training requirements. You would also be required to pass a post offer criminal background check.

Qualifications:

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.

• Minimum 7 years of direct work experience.

• Minimum 5 years of experience in a technical support role preferably in Healthcare.

• EPIC Beaker Analyst Certification

• Excellent oral and written communication skills.

• Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and market needs with attention to details.

• Highly organized with ability to manage concurrent deadlines

• Ability to collaborate and interact effectively with individuals, and influence individuals across functional areas and in team environments.

• Excellent analytical and organizational skills

• Ability to work independently and as a team member across multiple teams

• Ability to develop, document and ensure adherence to technical standards

• Ability to independently research and perform analysis to resolve complex issues

• Ability to understand customer requirements and their impact on technical directions of a solution

• Must be self-motivated, detail-oriented and able to manage one’s own work independently in a fast-paced environment with changing priorities

• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service Proficient in the use of Microsoft Office tools

• Basic understanding of clinical workflows and terminology preferred Healthcare IT experience in acute care or ambulatory care settings a plus Working knowledge of IT solutions and interfacing a plus

• Strong understanding of healthcare business process and technology preferred

• Duties are typically performed remotely. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. Duties may require working outside normal working hours (evenings and weekends) at times.

#LI-Remote

#LI-KK1