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Field Service Engineer II - California

NanoString Technologies

NanoString Technologies

California, USA · Remote
Posted on Friday, March 1, 2024

Our Mission is to Map the Universe of Biology.

Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today’s life science challenges.

As the pioneer in the field of spatial biology, NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the nCounter® Analysis System, the GeoMx® Digital Spatial Profiler (DSP) and the CosMx™ Spatial Molecular Imager (SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure.

Since our founding in 2003, we have earned a reputation as a respected, trusted pioneer of innovative technologies that support our customers in their relentless pursuit of answers. Our products are based on a novel digital molecular barcoding technology invented at the Institute for Systems Biology (ISB) in Seattle under the direction of Dr. Leroy Hood.

With our technologies, our customers continue to extend our understanding of biology to answer previously unsolvable questions with consistent, reliable results.

However, NanoString is much more than innovative products. The secret sauce to the company’s success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day…and never stop asking “What if?”

The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for NanoString. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Job Responsibilities:

  • Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
  • Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
  • Provide feedback to internal teams to address failure points and make system reliability improvements
  • Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
  • Assist with the NanoString Quality process improvement initiatives
  • Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
  • Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
  • Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
  • Working knowledge of all technical support activities designed to achieve a world class customer experience
  • Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
  • General understanding of IT and basic networking setup
  • Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
  • Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
  • Able to clearly communicate verbally and in writing in both English and the local language (if other than English).

Preferred Qualifications:

  • B.S. degree with 3-5 years of relevant field service experience
  • Familiarity with fluorescence microscopy and robotic systems
  • General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
  • Experience working in a QSR certified organization

Target Base Salary Range:

$64K- $85K

Base salary is an integral part of NanoString’s total compensation package. Base salary considers an individual’s skills, experience, and competitive market value. The base salary range represent what NanoString pays for a job within a salary grade based on external market data in comparison to similar positions from other companies in our industry. Employees generally enter a salary grade at the lower-to-mid-point in the range.

Other compensation elements include a discretionary annual bonus, incentive compensation for sales roles, Restricted Stock Unit (RSU) grants for all new hires, comprehensive benefit plans and paid time off, including designated holidays

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com.