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Product Support Scientist



Product, Customer Service
South San Francisco, CA, USA
Posted on Friday, October 6, 2023

Why join Freenome?

Freenome is a high-growth biotech company developing tests to detect cancer using a standard blood draw. To do this, Freenome uses a multiomics platform that combines tumor and non-tumor signals with machine learning to find cancer in its earliest, most-treatable stages.

Cancer is relentless. This is why Freenome is building the clinical, economic, and operational evidence to drive cancer screening and save lives. Our first screening test is for colorectal cancer (CRC) and advanced adenomas, and it’s just the beginning.

Founded in 2014, Freenome has ~500 employees and more than $1.1B in funding from key investors, such as the American Cancer Society, Andreessen Horowitz, Anthem Blue Cross, Bain Capital, Colorectal Cancer Alliance, DCVC, Fidelity, Google Ventures, Kaiser Permanente, Novartis, Perceptive Advisors, RA Capital, Roche, Sands Capital, T. Rowe Price, and Verily.

At Freenome, we aim to impact patients by empowering everyone to prevent, detect, and treat their disease. This, together with our high-performing culture of respect and cross-collaboration, is what motivates us to make every day count.

Become a Freenomer

Do you have what it takes to be a Freenomer? A “Freenomer” is a determined, mission-driven, results-oriented employee fueled by the opportunity to change the landscape of cancer and make a positive impact on patients’ lives. Freenomers bring their diverse experience, expertise, and personal perspective to solve problems and push to achieve what’s possible, one breakthrough at a time.

About this opportunity:

At Freenome, we are seeking a highly skilled and motivated Product Support Scientist to join our dynamic Technical Operations team. As a Product Support Scientist, you will have a leading role in ensuring on-market product availability and quality. You will work closely with cross-functional teams to ensure efficient and proactive operations. The ideal candidate will impact the business by leveraging their knowledge of product development, product transfer, scale up, compliance, continuous improvement, and troubleshooting in sustaining and supporting novel in vitro diagnostic tests. You are passionate about ensuring a quality diagnostic and will have a significant impact on the continued growth of an organization dedicated to changing the entire landscape of cancer.

This role reports to the Senior Director of Technical Operations.

What you’ll do:

  • Technical operations lead who supports, coordinates and drives resolution of unexpected on-market product issues and monitors product key performance indicators (KPIs)
  • Lead cross-functional CAPA investigation teams to collect and analyze information (root cause analysis), identify and investigate product and quality problems or audit findings, and take appropriate and effective corrective and/or preventive action to prevent their recurrence
  • Drive continuous improvement initiatives to reduce test turnaround time, reduce COGS, mitigate risks and scale operations to demand
  • Supports or leads technical changes, for example, technical design changes, establishing of additional suppliers, equipment, parts or reagent end-of-life mitigation, etc.
  • Ensuring regulatory and GMP compliance, especially in anticipation of changes to registration requirements
  • Present at Project Teams, Quality Boards and Governance Bodies, as needed, providing a Subject Matter Expert (SME) perspective
  • Continuous optimization of performance and striving for excellence

Must haves:

  • Bachelor’s degree / Master’s Degree (Bioengineering, Chemistry, Biochemistry or other relevant area) and proven track record in the biotechnology, medical device or related industry
  • At least 5 years of experience (Bachelors), at least 3 years of experience (Masters)
  • Demonstrated proficiency in leading and/or working cross-functionally with internal and external teams
  • Sound knowledge of legislation, regulation, industry standards and guidance within the area of medical devices and the centralized (CLIA) laboratory model
  • Self-motivated, proactive, responsible, result-oriented and an excellent team player
  • Excellent communication, negotiation and stakeholder management skills with success in building trustful relationships

Nice to haves:

  • Training in process management / improvement philosophies (LEAN, Six Sigma, DMAIC, 8D)
  • Solid background in statistical analysis and data-driven decision making
  • Proficient understanding of NGS workflows, cancer biology, and/or genetics

Benefits and additional information:

The US target range of our base salary for new hires is $115,000 - $175,000. You will also be eligible to receive pre-IPO equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ for additional company information.

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.